Delivery & Refunds
Changes to your Order
If you wish to cancel, amend or comment on your order, please contact us with details of which will be included in the confirmatory e-mail sent to you upon placing your order. If you amend your order, the price charged will be the price for the amended order. Please note that as promotions are only available for limited periods, any changes to your order may mean the promotions are no longer available.
Delivery orders must be placed two (2) days prior to the desired delivery date in order to ensure adequate preparation time.
We will aim to provide you with your ordered products as close as possible to your requested delivery/collection time. The customer agrees to accept delivery of the products at the agreed time and place of delivery.
If you have chosen for the products to be delivered, Peartree Bakery will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then we will not refund you the price for your order and will charge you for the full amount of your order.
Products are subject to availability. If your products are not available, we may offer you a reasonable substitute of equivalent quality and price or we may call you to tell you that your ordered products are not available and to ask you if you would like to order something else. This may affect the price you pay.
In-Store Pick Up
Online orders being picked up by the customer in-store must be made at least two (2) days prior to ensure adequate preparation time. For instance, orders made on Tuesday will be ready for pick up on Thursday. Orders cannot be picked up outside of normal store hours.
Unfortunately, we do not accept returns. However, we are committed to your satisfaction. If you are unhappy with the product or service you have received, please contact us with the details of your complaint and, depending on the nature of the issue, we may be able to issue an in-store credit.
386 North Cumberland Street
Thunder Bay Ontario
Telephone: (807) 766-9660